The Problem
An eight-location wide rehab center was beginning to experience losses due to acceptance of MVA clients. The secretary and computer system that they had was fairly slow and the process of filing the OCF documents relevant to the accident benefits claim seemed to be either delayed, lost, or in need to be resent a few months after it had been submitted to the insurer and the patients representative. The other problem continued from the patients insurer from the lack of attendance or evidence off.
The Solution
In order to overcome the issues of the OCF forms not being recieved in a timely fashion, a CRM system was made in order to allow client to manage various insurers and lawyers to login to their system and access clients treatment plans after they have been provided permission and consent from the client. The system automated this process and also implemented OCR technology to automatically file incoming faxes to each clients profile in the internal management system. In order to overcome the attendance issues for the clients patients, we implemented a logging module that was correlated with a client card. The clinic would provide the patient with a card and each time they attend the clinic, they swipe in. The system would then store the information in order to provide access to info to the involved parties.
