Expresso Blog

Techniques of Persuasion: Negotiation 101

If you can’t change my mind or resolve a dispute between me and the marketing manager on a project, what good are you for? In a franchise system, these issues have a tendency of occurring on a regular bases. Your franchisees will suffer due to your inability to resolve these issues if you do not have a franchise software system that can manage and control conflicts. You need to develop a level of charisma for yourself and be able to make us, your project stakeholders including your project sponsor understand why we need to do things the way you are recommending it. You need to be able to save us money in the end and do some research before getting quotations, taking the time to put together a proper team and negotiate their contracts, and much more.

You are faced with negotiations and conflicts on a daily bases and if you cant take the heat, then sayonara. Organizations are craving for people that will jump up to the plate, put the phone down and stop winning to their functional manager that there is a problem and I can find a supplier! If you can’t find it, its because you did not look hard enough. If you know what you are doing and are confident in your abilities, you will be able to solve the problem but the first step is finding the problems. There are causes of a problem and there are solutions to the problem. If you put a patch in a leak, it will begin to leak again the next day so don’t forget that. You need to find the root of the problem and find out why the leak came in the first place, who was responsible and take action to fix it.

You need to be persuasive and convincing just like a lawyer is in court, you should be with the stakeholders including everyone and I mean everyone that is involved in the project. Once you got his in tact, you are good to go. Its a working process and as long as you know that then you are ahead of the game.